*=> 230523 <=* Accountability vs Efficiency

Most of us had jobs where we needed to punch in, in some form or another.  You’ve got to have an accounting of how long you worked during what hours.

We had a new boss who required a daily report explaining what we did during the previous 15 minutes. The new boss was trying to impress his superior with his executive skills. So he created accountability and reduced our efficiency. Since ours was a service position, the customers were not happy, but our boss was for a couple of weeks. Complaints mounted and of course the employees were blamed for obeying his directive. After a couple of months our boss’s boss “suggested” that he change his policy and we were allowed to return to doing our jobs making satisfied customers. Accountability is much more easily measured than efficiency, because measuring efficiency requires competence and knowledge of the boss.

Thanks gocomics.com

Accountability is always in conflict with Efficiency.

“But software could be installed on our computers that measured how much typing we did or copies of our correspondence could be automatically sent to his office for review.”

So now the boss rather that thinking of improving service can compile spreadsheets of numbers to be stored and backed up for later review. Maybe this is why bosses get the big bucks.

Once employees realize that they are not trusted then enjoyment in satisfying customers decreases and it’s time to look elsewhere for a job.

Trust is more important than following the law. Would you stay with a spouse who got a speeding ticket? Would you stay with a spouse having a sexual affair?

You know what is really funny?


Thanks quora.com

Trust is a precious commodity and good capitalists recognize its worth. Those people who work to destroy trust in our society and its institution are creators of chaos subverting American society. They are working as foreign agents, knowingly or not.

We all have complaints about our institutions and those who are serious, cause change by voting to improve them. If there is a corrupt sheriff or dangerous politician, you work to vote them out. You don’t destroy that office or institution, unless you are a foreign agent.


Trust in our Supreme Court is rapidly declining because they rarely explain why they are making a decision. They leave it up to us to guess why and what is your guess? Politics, loyalty to the appointing group or gratitude for gifts or free vacations, we can choose our poison of trust.

Thanks, The Week.com

OR

They could do their job and using the Constitution explain why they chose as they did or would the explanation be embarrassing?


Arguing on Meta (facebook) or Twitter is as useful as shouting down a well and listening for the echo.

Thanks, quora.com

By getting off our ass, we can grow trust or sow seeds of doubt. It’s always easier to throw opinions around. Demolishing a building is usually more fun than constructing one and requires far less thinking and planning.